How Does It Work?

The hardware warranty applies to both test chassis and test modules. Under the warranty, Xena will, if customer has complied with Warranty Terms found here: Xena Business Terms, free of charge repair any hardware that has been found to be defective.

Software maintenance allows you to upgrade systems to the latest firmware.

As mentioned above the warranty system is handled by the ChassisUpgrader application. This application is installed on your PC as part of a Xena software release. The software installer will offer to launch the ChassisUpgrader after a completed installation. You can, however, launch the updater application from the Xena Windows menu at any time afterward.

When synchronizing the chassis information the ChassisUpgrader compares the serial numbers of the chassis and test modules and maintenance expiry dates.

Software Maintenance Expiry

If the software maintenance period for a test module has expired (and no extension has been bought), you will NOT be able to update the firmware for either the chassis in which the test module is installed, or for any other test module(s) installed in that chassis. You can either continue using the same version, or you can upgrade to the last version released before your software maintenance period expired.

Hardware Warranty Expiry

If the test module or chassis is still covered by a hardware warranty (but it was scheduled to expire within 90 days of the Release being made available), you will be able to see how many days until the current warranty expires.

An expired hardware warranty will not prevent you from upgrading to the latest software release but any hardware problems must be repaired at your own cost.